Behavioral Health Services Only (BHSO) Benefits Overview
Coordinated Care offers comprehensive behavioral health services for members statewide. You can get coverage just for mental health and substance use disorder services through our Behavioral Health Services Only (BHSO) plan. View some of Coordinated Care's benefits for our BHSO members below.
You can also view or download a printable list of Coordinated Care's Apple Health BHSO benefits.
Coordinated Care can help you find a behavioral health provider, find local resources, plan an appointment and more. Call Member Services 1-877-644-4613 (TTY: 711). Covered services for BHSO members include:
- Individual, group and family counseling services
- Inpatient psychiatric evaluation and treatment
- Medication management and monitoring:
- Opiate substitution treatment services
- Withdrawal management (detoxification)
- Mental health services provided in a residential setting
- Pregnant and Parenting Women (PPW) support services
- Psychological assessments
- Rehabilitation case management
- Screening for drug and alcohol use disorders
- Substance use disorder treatment
- High-intensity treatment, such as:
- Program for Assertive Community Treatment (PACT)
- Wraparound with Intensive Services (WISe)
- WISe is designed to provide comprehensive, behavioral health services and supports to Medicaid eligible individuals, who are 20 years of age or younger with complex behavioral health needs, and their families
- Anyone can request a WISe screen
- For additional program information visit www.wisewc.com
- For WISe fact sheets and regional referral contact list visit hca.wa.gov/apple-health-client-forms and search "WISe"
24/7 crisis phone lines are available to support children and adults by calling the regional numbers. Behavioral health experts will answer your call. Find the behavioral health crisis number in your county on our mental health page.
Suicide & Crisis Lifeline
988 or 1-800-273-8255
When people call, text, or chat 988, they are connected to trained counselors that are part of the existing Lifeline network. 24 hours a day, 7 days a week across the United States.
You can also contact the Washington Recovery Help Line for support with substance use, problem gambling and mental health.
866-789-1511
206-461-3219 (TTY)
recovery@crisisclinic.org
Visit our Mental Health page for more information and resources throughout Washington.
BHSO Benefits
Coordinated Care BHSO members also qualify for the following benefits at no extra cost.
Choice of Provider
As a Coordinated Care Member, you can choose who you see for your behavioral healthcare needs from our network of Providers. We have many for you to choose from. Use our Find a Provider tool. If you need help choosing a provider, call Member Services at 1-877-644-4613 (TTY: 711).
Telehealth*
Get medical advice, a diagnosis, or a prescription by phone or video. Use Telehealth when you need it or make an appointment for a time that works with your schedule. Learn more about Telehealth.
Care Coordination
Our team is here for you. We can help you make medical appointments, talk to your doctors, and create healthy habits to help manage chronic conditions. Learn more.
Cell Phone Program
Get minutes, data, and unlimited texting through our cell phone program. Coordinated Care members also get unlimited calls to our member services team. For our eligible members in Care Coordinated, we can provide a cell phone at no cost. Learn more.
Amazon Prime Discount*
Apple Health (Medicaid) members may qualify for reduced-cost Amazon Prime memberships. Learn more.
Healthy Kids Club
Kids 12 years old & younger can have fun learning about health, nutrition, and exercise. Open to members & non-members! Learn more about Healthy Kids Club.
Other Languages and Format Needs
Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.
If you need something translated into a language other than English, please call Coordinated Care. We can also provide materials in another format or auxiliary aids, like braille, at no cost to you. You are entitled to language access services when you attend a health care appointment covered by Apple Health. Your provider is required to schedule an interpreter for your appointments. Let your health care provider know you need an interpreter when you schedule your appointment. If you have any questions, contact Coordinated Care at 1-877-644-4613 (TTY: 711) 8 a.m.-5 p.m. Monday to Friday.
Do you need help understanding these benefits and services? Call us at 1-877-644-4613 (TTY: 711).
Member Quick Links
*Available to all Apple Health members.
HCA 42599