Mental Health
A mental health condition, also called behavioral health, causes changes in a person’s thinking, mood or behavior. Common behavioral health concerns include:
- Feeling sad or hopeless
- Depression
- Anxiety
- Substance Use Disorder
- ADHD
- Trauma/Post-Traumatic Stress Disorder (PTSD)
- Autism
Many mental health issues are medical just like cancer or heart disease. These issues can happen to anyone. They can be treated. Treatment may include talking to a therapist or taking medication. Left alone, mental health problems can get worse.
Talk to your primary care physician (PCP). If you don’t have one, Coordinated Care can help you find a provider, find local resources, plan an appointment and find transportation. Call Member Services at 1-877-644-4613 (TTY: 711). To speak to a Care Coordinator about Autism or ABA therapy, press 2 for Member and then press 5 for a Care Coordinator.
Coordinated Care members have physical health,* mental health, and substance use disorder treatment covered under our plan. For more information about benefits, click the links below. To find an in-network provider, please use our Find a Provider directory.
Visit our Apple Health Core Connections section of the web site for information specific to this program.
*Does not apply to Behavioral Health Services Only (BHSO) members
To view a list of Behavioral Health Providers, please use our Find a Provider tool with the Detailed Search option.
Washington Recovery Help Line - 24-hour help for substance use, problem gambling and mental health.
866-789-1511
206-461-3219 (TTY)
recovery@crisisclinic.org
DSHS Division of Behavioral Health & Recovery
Funding is available for youth, adults and families with addiction and mental health conditions.
Washington Substance Abuse Index
877-340-0184
Lists centers for help with substance use, addiction and/or mental health across Washington State.
Help Me Grow Washington Hotline
800-322-2588
Connecting families to counseling resources and mental health services.
Trans Lifeline
877-565-8860
Support for the well being of transgender people and welcoming the call of any transgender person in need 7 days a week, 8 a.m. - 2 a.m.
Operators are available 18 hours a day.
Volunteer operators may be available during off hours.
Suicide & Crisis Lifeline
988 or 1-800-273-8255
When people call, text, or chat 988, they are connected to trained counselors that are part of the existing Lifeline network.
24 hours a day, 7 days a week across the United States
Support for Children's Mental Health
Coordinated Care maintains a network of local mental health providers for members to choose from and visit without a referral. You also can seek mental health care without going to your PCP first. Your PCP may also provide mental health care within their office.
Coordinated Care works with our PCPs to provide education on mental health screening and guidelines for providing mental health care within the clinic. Search our provider directory to find a local mental health provider. Using the detailed search option, select "Behavioral Health" under type of provider. Then under specialty, select the type of specialist you're looking for, like clinic, counselor or nurse, for example. Be sure to choose the "child/adolescent" options when needed.
Our team of care coordination staff can also help you find a provider, schedule an appointment, and arrange for transportation. If you need help or have questions, call us at 1-877-644-6413 (TTY: 711).
Additional Resources and Support:
Washington's Mental Health Referral Service for Children and Teens - Connecting children and teens with evidence supported outpatient mental health services in their community.
833-303-5437
Monday-Friday, 8 a.m. -5 p.m.
Washington State Health Care Authority - Find additional information on accessing child and youth behavioral health services in Washington State.
Behavioral Health Advocates
Behavioral Health Advocates have lived experience with behavioral health. They can help resolve issues with behavioral health services for both mental health and substance use. The Behavioral Health Advocate is independent of your health plan. Contact a Behavioral Health Advocate at one of the numbers from the chart below, or visit the Office of Behavioral Health Advocacy’s website by clicking this link.
| Region | Counties | Behavioral Health Advocate Phone | Crisis Phone |
|---|---|---|---|
| Great Rivers | Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum | 360-561-2257 | 1-800-803-8833 |
| Greater Columbia | Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima | 509-808-9790 | 1-888-544-9986 |
| King | King | 206-265-1399 | 1-866-427-4747 |
| North Central | Chelan, Douglas, Grant, Okanogan | 509-389-4485 | 1-800-852-2923 |
| North Sound | Island, San Juan, Skagit, Snohomish, Whatcom | 360-528-1799 | 1-800-584-3578 |
| Pierce | Pierce | 253-304-7355 | 1-866-427-4747 |
| Salish | Clallam, Jefferson, Kitsap | 360-481-8833 | 1-888-910-0416 |
| Spokane | Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens | 509-655-2839 | 1-877-266-1818 |
| Southwest | Clark, Klickitat, Skamania | 509-434-4951 | 1-800-626-8137 |
| Thurston-Mason | Thurston, Mason | 360-489-7505 | 1-800-270-0041 |
Regional and State Crisis Lines
All Washington State residents can access the Suicide & Crisis Lifeline when people call, text, or chat 988, 24 hours a day, 7 days a week across the United States.
Behavioral Health - Administrative Service Organizations (BH-ASO) provide regional crisis hotlines and services for mental health and substance use disorder crises.
The following services may be provided by the regional BH-ASO to a member experiencing a mental health or substance use disorder (SUD) crisis:
- A 24/7/365 regional crisis hotline.
- Crisis services, including sending mobile crisis outreach teams with mental health professionals and certified peer counselors.
- Short-term SUD crisis services for people intoxicated or incapacitated in public.
- Application of mental health and SUD involuntary commitment statutes, available 24/7/365 to conduct Involuntary Treatment Act assessments and file detention petitions.
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